Refund policy

Last updated: 29 October 2026

30-day return requests

Contact qixiangwork@gmail.com within 30 days after delivery to request a return. Include your order number, the items and the reason for the return. For a change-of-mind return, items must be unworn, unwashed, unused, with original tags and packaging where reasonably possible. You may try on clothing as you would in a shop, without wearing it for use.

How to return an item

We will review your request and provide return instructions and the correct return address. Please do not send a parcel to an address on the shipping label without confirmation. After your return is approved, send it within 14 days using a trackable service and keep proof of postage.

Return costs

For a change-of-mind return, you pay the return postage. Original outbound delivery charges are normally not refunded, except where required by law. We do not charge a restocking fee. If an item is confirmed defective, damaged or incorrectly supplied, we will arrange an appropriate remedy and cover reasonable return shipping where a return is necessary.

Hygiene and personalised items

For health and hygiene reasons, sealed intimate garments or other sealed hygiene-sensitive items cannot be returned for a change of mind after their hygiene seal or protective liner has been removed. Items made to your specifications or clearly personalised are not eligible for change-of-mind returns. These exceptions do not remove your rights for faulty, misdescribed or incorrectly supplied goods. A discount alone does not remove an item’s return eligibility.

Damaged, incorrect or missing items

Contact us promptly with your order number, a description and photos where helpful. Keep the item and packaging while we investigate. We will work with you on a replacement, delivery resolution or refund as appropriate. Reporting promptly helps our investigation but does not shorten mandatory consumer rights.

Refunds and exchanges

We will email you after receiving and inspecting your return. Approved refunds are issued to the original payment method within 1–5 business days after approval. Your bank or payment provider may take additional time to post the credit. Contact us if an approved refund has not appeared after 15 business days. If you want another size or colour, contact us about availability; we cannot guarantee exchange stock.

Cancellations and legal rights

Contact us immediately for a pre-dispatch cancellation. Changes may not be possible once fulfilment starts. This policy does not limit mandatory rights in your country. If EU/EEA or UK distance-selling cancellation rights apply to your purchase, you may notify us within 14 days of receipt without giving a reason and return the goods within the following 14 days, subject to lawful exceptions. We will make legally required refunds, including standard outbound delivery where applicable, within the statutory period; we may withhold reimbursement until the goods or proof of return are received where permitted.