Last updated: 29 October 2026
Destinations and delivery charges
We deliver only to addresses for which an available shipping method is shown at checkout. Enter your complete delivery address to see the available services and charges before paying. If your address is not supported, contact qixiangwork@gmail.com; please do not select an incorrect country to complete checkout.
Processing and delivery estimates
Our standard estimate is 3–5 business days to process an order, followed by dispatch on the next business day. Estimated shipping transit is 10–15 days after dispatch. Business days are Monday to Friday, excluding public holidays. A different product-specific or checkout estimate, where clearly displayed before purchase, takes precedence. These are estimates, not guaranteed arrival dates.
Product-specific dispatch information and any delivery estimate displayed at checkout apply to your order. Processing time and carrier transit time are separate. Availability, destination, customs clearance and local carrier conditions can affect delivery. Delivery dates are estimates unless a guaranteed service is expressly offered.
If no processing or delivery estimate is displayed, contact us before placing a time-sensitive order. After ordering, contact customer care with your order number for the current fulfilment status. We do not promise a universal worldwide delivery period.
Shipping confirmation and tracking
When your order is dispatched, a shipping confirmation is sent to the email provided at checkout. Where tracking is available, use that link or your order-status page. Tracking may take time to show the first carrier scan. Orders containing several items may be sent in separate parcels; any additional customer-facing delivery charge must be shown before purchase.
Address changes
Check your name, street, unit, postal code and telephone details before paying. Email us immediately if you notice an error. We can try to amend an address before dispatch, but changes are not guaranteed once fulfilment begins. We will explain any actual redelivery charges before arranging a new shipment.
Taxes and import charges
Taxes or duties collected by the store are shown at checkout. For cross-border deliveries, import taxes, duties or clearance charges may be payable to local authorities or the carrier if they were not collected at checkout. Applicable rules depend on your destination. Contact us before purchase if the treatment is unclear.
Delayed, missing or damaged deliveries
If tracking appears stalled, a parcel is marked delivered but cannot be found, or an item arrives damaged, contact qixiangwork@gmail.com with your order number. We will investigate with the fulfilment or delivery provider and work toward an appropriate resolution. Please keep damaged packaging and take photos where possible. Your mandatory consumer rights are not affected.