FAQ

How do I choose my size?

Use the measurements on the individual product page and compare them with a similar garment you own. Sizing varies by style. If you need help, send the product link and your measurements to qixiangwork@gmail.com before ordering.

Can I choose a different colour or size?

Select an available option on the product page before adding the item to your bag. Review the colour, size and quantity in your bag and order confirmation. Screens and lighting can affect how colours appear.

Where do you deliver, and what does shipping cost?

Available destinations, delivery services and charges are shown at checkout for your address. If no shipping option is available, please contact us before ordering. See the shipping policy.

When will my order arrive?

Our standard estimate is 3–5 business days for processing, dispatch on the next business day, then 10–15 days in transit. Check the product page and checkout for any different estimate. Transit times vary by destination and service; delays can occur in customs or with the carrier. If you need an item by a particular date and no estimate is displayed, ask us before purchasing.

How do I track an order?

Use the tracking link in your shipping confirmation when tracking is provided. You can also open the order-status link in your order confirmation. Contact us with your order number if you cannot locate it.

Can I change or cancel an order?

Email us as soon as possible. We can try to change or cancel an order before dispatch, but cannot guarantee changes once fulfilment has begun. After dispatch, the return policy applies.

What can I return?

Request an eligible return within 30 days of delivery. Items should be unworn, unwashed and in their original condition with tags. Hygiene-related exceptions and your statutory rights are explained in our return policy.

My item is wrong, damaged or missing. What should I do?

Email your order number and a description, with photos where helpful. We will investigate and arrange an appropriate replacement, missing-item resolution or refund. You will not be required to pay return postage for a confirmed error or defective item.

Which payment methods can I use?

Use the payment methods actually offered at checkout. Availability depends on your location and the checkout configuration. We never request your full card details by email.